In this course, Crowd Management, you will get crucial information on how to handle guests during crises and emergencies. Travelling with several guests and being responsible for their lives is just a regular day within the Superyacht industry.
Therefore it is essential to know what's generally expected from the crew, during, for example, a fire, a grounding, electrical blackout, and more. How people are handled during an emergency could be the deciding factor in a matter of life and death. The STCW regulation requires crowd management training for all personnel involved in crowd management. The primary purpose of this course is to provide knowledge of how to handle guests in emergencies.
The course also focuses on human behaviour and how to recognize some of the most common reactions during emergencies. During a crisis, people react differently. In a stressful situation, around 10% to 15% of a crowd will act irrational or become paralyzed, and a few persons will panic. In a stressful and critical situation, it is crucial to recognize the first signs a person shows to be able to handle them correctly.
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