Step 2 of 2•1 minute read
Guests and personnel may need guidance and directions at any time. Giving directions is a typical situation where simplified English (such as Maritime English) is valuable. Disturbances (as described in Lesson 1) of the human element (language differences, stress level, anxiety, intoxication level, etc) make communication in clear messages recommendable.
Use your body language and gestures to enhance your message when giving directions. Body language is easy to understand and an effective way to add strength to verbal messages. Examples:
How to properly give directions may vary depending on the level of knowledge about the ship the person in front of you can be assumed to have. We cannot assume that guests know terms we may take for granted – a passenger or contractor may be uncertain about basic maritime words such as bow, stern, port, and starboard for instance. It is, therefore, useful to add gestures and easy-to-read body language.
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