Aggressive People

Introduction

Introduction

In an emergency or a stressful situation, the way you and others act and handle yourself can have a great impact. Learning how to manage individuals is therefore very important. This lesson will explain it further.

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Human Behavior

Human Behavior

You never know exactly how people will react in an emergency but there are four common categories/groups you can divide them by. Do you know which is the most common reaction? Do you know which "group" usually survives an emergency?

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Terrorism and Organised Crime

Terrorism and Organised Crime

We need to know more about terrorism and organized crime in order to be able to prevent it. Do you, for instance, know the most common cause of terrorism?

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Acute Stress

Acute Stress

Do you know how to recognize the physical and phycological symptoms of acute stress? If you can recognize the signs you can act on them. With the right skills, you can really make an impact.

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Managing People and Crowds

Managing People and Crowds

Communication is not always about what you say, it is how you say it. Using short commands and easy hand signals can really be helpful in a stressful situation. No matter the situation, a professional approach is crucial.

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Announcements and Final Assessment

Announcements and Final Assessment

There are some important things you need to be aware of when making an announcement during an emergency. This lesson will teach you what to say and how to say it.

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2

Step 2 of 23 minutes read

Aggressive People

Aggressive People.mp3

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Aggressive people who resort to violence or are threatening to do so is another type of emergency you, unfortunately, have to be prepared to face when working onboard. People who become aggressive or try to take over the crew's tasks can pose a great danger to the safety of others as they often affect others.

Only a few percent of the guests pose any threat in this regard. Most are quiet and behave well. Aggression is most common in younger men, especially if they are in groups. Women's share of violence has increased in recent years but is still very low compared with men's share.

Passengers acting aggressively. Photo: Viking Line

Disorders

Narcissistic and antisocial personality disorders have become more common. Criminals often exhibit behaviour that can be explained by these disorders. The most difficult to protect oneself against, is an intentional illegal act, such as terrorism or organised crime.

Of course, there can also be other reasons why people become aggressive. Usually, these temporary moments of confusion are caused by excessive intake of alcohol or drugs. But more or less major life crises, such as divorce, bullying, social exclusion, loss of relatives, envy, etc. can cause such frustration that the risk of aggression increases. 

Another interesting phenomenon is that some people see the yacht as a free zone where it is free to drink, let loose and behave in a completely different way than onshore. People with narcissistic and antisocial personality disorders are characterised by the following:

  1. Have a great need to be the centre of attention,

  2. Have difficulty following social norms and lack respect for the rights of others,

  3. Have difficulty understanding how other people feel (lack of empathy),

  4. Are impulsive and reckless,

  5. Are easily irritated and manipulative, and

  6. Turn to violence to feel the power, even though the situation does not warrant it.