Guests with a Disability
In an emergency or a stressful situation, the way you and others act and handle yourself can have a great impact. Learning how to manage individuals is therefore very important. This lesson will explain it further.
You never know exactly how people will react in an emergency but there are four common categories/groups you can divide them by. Do you know which is the most common reaction? Do you know which "group" usually survives an emergency?
We need to know more about terrorism and organized crime in order to be able to prevent it. Do you, for instance, know the most common cause of terrorism?
Do you know how to recognize the physical and phycological symptoms of acute stress? If you can recognize the signs you can act on them. With the right skills, you can really make an impact.
Communication is not always about what you say, it is how you say it. Using short commands and easy hand signals can really be helpful in a stressful situation. No matter the situation, a professional approach is crucial.
There are some important things you need to be aware of when making an announcement during an emergency. This lesson will teach you what to say and how to say it.
In an emergency or a stressful situation, the way you and others act and handle yourself can have a great impact. Learning how to manage individuals is therefore very important. This lesson will explain it further.
You never know exactly how people will react in an emergency but there are four common categories/groups you can divide them by. Do you know which is the most common reaction? Do you know which "group" usually survives an emergency?
We need to know more about terrorism and organized crime in order to be able to prevent it. Do you, for instance, know the most common cause of terrorism?
Do you know how to recognize the physical and phycological symptoms of acute stress? If you can recognize the signs you can act on them. With the right skills, you can really make an impact.
Communication is not always about what you say, it is how you say it. Using short commands and easy hand signals can really be helpful in a stressful situation. No matter the situation, a professional approach is crucial.
There are some important things you need to be aware of when making an announcement during an emergency. This lesson will teach you what to say and how to say it.
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Guests with a Disability.mp3
00:00 00:00In an emergency, it is important to identify guests who may need extra help as soon as possible. Usually, these are people with reduced mobility, children, the elderly or pregnant women who may also need extra help.
Therefore, the Head of Interior should be able to know the location of such guests. Additional personnel should be assigned to these guests to help. Personnel should be assigned also to the muster stations designated for people with reduced mobility.
Search for areas where it is suspected that people with reduced mobility may be, and use the same procedures that are used to search other areas as well. Do you remember the guidelines for how small or large spaces are searched?... If not, you can recollect the most essential things here in the next step.
Are you sure to perform this action?