Assessment: Crowd Management for Yachts

Introduction

Introduction

In an emergency or a stressful situation, the way you and others act and handle yourself can have a great impact. Learning how to manage individuals is therefore very important. This lesson will explain it further.

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Introduction to Crowd Management 1 minute

Human Behavior

Human Behavior

You never know exactly how people will react in an emergency but there are four common categories/groups you can divide them by. Do you know which is the most common reaction? Do you know which "group" usually survives an emergency?

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How People React in Emergencies 8 minutes
Aggressive People 3 minutes

Terrorism and Organised Crime

Terrorism and Organised Crime

We need to know more about terrorism and organized crime in order to be able to prevent it. Do you, for instance, know the most common cause of terrorism?

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Terrorism and Organised Crime 6 minutes

Acute Stress

Acute Stress

Do you know how to recognize the physical and phycological symptoms of acute stress? If you can recognize the signs you can act on them. With the right skills, you can really make an impact.

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What is Acute Stress? 6 minutes
Relieve Acute Stress 7 minutes
State of Readiness 4 minutes
Post-Traumatic Stress 3 minutes

Managing People and Crowds

Managing People and Crowds

Communication is not always about what you say, it is how you say it. Using short commands and easy hand signals can really be helpful in a stressful situation. No matter the situation, a professional approach is crucial.

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Clear and Simple Orders and a Professional Approach 6 minutes
Guests with a Disability 2 minutes
Systematic Search 6 minutes
Signs of Aggression 7 minutes
Rescue Stations 2 minutes

Announcements and Final Assessment

Announcements and Final Assessment

There are some important things you need to be aware of when making an announcement during an emergency. This lesson will teach you what to say and how to say it.

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Making Announcements 4 minutes
Assessment: Crowd Management for Yachts 7 minutes

Lessons

Introduction

Introduction

In an emergency or a stressful situation, the way you and others act and handle yourself can have a great impact. Learning how to manage individuals is therefore very important. This lesson will explain it further.

0%
Introduction to Crowd Management 1 minute

Human Behavior

Human Behavior

You never know exactly how people will react in an emergency but there are four common categories/groups you can divide them by. Do you know which is the most common reaction? Do you know which "group" usually survives an emergency?

0%
How People React in Emergencies 8 minutes
Aggressive People 3 minutes

Terrorism and Organised Crime

Terrorism and Organised Crime

We need to know more about terrorism and organized crime in order to be able to prevent it. Do you, for instance, know the most common cause of terrorism?

0%
Terrorism and Organised Crime 6 minutes

Acute Stress

Acute Stress

Do you know how to recognize the physical and phycological symptoms of acute stress? If you can recognize the signs you can act on them. With the right skills, you can really make an impact.

0%
What is Acute Stress? 6 minutes
Relieve Acute Stress 7 minutes
State of Readiness 4 minutes
Post-Traumatic Stress 3 minutes

Managing People and Crowds

Managing People and Crowds

Communication is not always about what you say, it is how you say it. Using short commands and easy hand signals can really be helpful in a stressful situation. No matter the situation, a professional approach is crucial.

0%
Clear and Simple Orders and a Professional Approach 6 minutes
Guests with a Disability 2 minutes
Systematic Search 6 minutes
Signs of Aggression 7 minutes
Rescue Stations 2 minutes

Announcements and Final Assessment

Announcements and Final Assessment

There are some important things you need to be aware of when making an announcement during an emergency. This lesson will teach you what to say and how to say it.

0%
Making Announcements 4 minutes
Assessment: Crowd Management for Yachts 7 minutes
2

Assessment: Crowd Management for Yachts

  • 18
  • Questions
  • No time limit
  • 2
  • Attempts left
  • 70%
  • Passing threshold

Question 1 of 18

What was the most common terrorist act in the 1960s?

Question 2 of 18

What do you need to keep in mind when it comes to announcements?

Question 3 of 18

Can emergency stress be relieved?

Question 4 of 18

What is the first phrase that should be used in every emergency announcement?

Question 5 of 18

What is important at the muster stations?

Question 6 of 18

What are the basics when dealing with aggressive people?

Question 7 of 18

How do you handle passive people in the best way?

Question 8 of 18

Who has the best chance of surviving a serious emergency?

Question 9 of 18

What are common symptoms of acute stress?

Question 10 of 18

How should the crew act in an emergency?

Question 11 of 18

How do most guests initially react in an emergency?

Question 12 of 18

Why is it hard to identify the causes of terrorism?

Question 13 of 18

How long does it take for acute stress to disappear after a crisis?

Question 14 of 18

What are some of the most common conditions of terrorism?

Question 15 of 18

Why do we need training in handling guests with acute stress?

Question 16 of 18

What do you do if a guest tries to enter a sealed area to find a relative?

Question 17 of 18

Why is it difficult for guests to assume that an emergency has occurred?

Question 18 of 18

What is the trend regarding terrorism?

You Passed This Quiz. Let’s Move On!

Good work! You just completed the quiz Assessment: Crowd Management for Yachts. Let’s move on to the next.

What was the most common terrorist act in the 1960s?

Hijacking passenger ships.
Your answer
Hijacking public transportations.
Your answer
Hijacking aircrafts.
Your answer

What do you need to keep in mind when it comes to announcements?

Announcements must be given in at least eight languages - always.
Your answer
It's important not to start with the same language every time you repeat a message.
Your answer
That you need to repeat the message twice in every announcement.
Your answer

Can emergency stress be relieved?

Yes, with the right skills and good cooperation.
Your answer
Yes, with very detailed orders from supervisors.
Your answer
No, the ability to withstand acute stress is inherent and cannot be improved.
Your answer

What is the first phrase that should be used in every emergency announcement?

Ladies and gentlemen!
Your answer
Pay attention to this message!
Your answer
Attention all guests!
Your answer

What is important at the muster stations?

To allow the guests themselves to decide what to do so that they feel involved.
Your answer
Always be positive and outgoing even in a severe emergency.
Your answer
Being able to handle the equipment of the muster station and to maintain it in an orderly manner.
Your answer

What are the basics when dealing with aggressive people?

Listen, listen and listen.
Your answer
Listen, bargain and duide.
Your answer
Divert, order and force.
Your answer

How do you handle passive people in the best way?

By being extra friendly and allowing people to do what they want.
Your answer
By shouting and gesturing.
Your answer
By being determined and explicit.
Your answer

Who has the best chance of surviving a serious emergency?

Those who are passive and await the reaction of others before they act themselves.
Your answer
Those who realise the danger quickly and act rationally.
Your answer
Those who panic and do anything to save themselves.
Your answer

What are common symptoms of acute stress?

Improved memory and increased ability to concentrate.
Your answer
Decreased logical thinking, self-centred behaviour and anxiety.
Your answer
Improved ability to solve problems and to choose between different options.
Your answer

How should the crew act in an emergency?

Confident and determined so that guests will feel confident that the crew can handle the situation in the best possible way.
Your answer
It doesn't matter how the crew acts. If everyone is trying their best, it's going to be ok.
Your answer
As natural as possible, even though it means that you feel frightened and without self-confidence.
Your answer

How do most guests initially react in an emergency?

With passivity.
Your answer
With panic.
Your answer
With aggressiveness.
Your answer

Why is it hard to identify the causes of terrorism?

The terrorist often dies after an attack.
Your answer
It depends on who you are asking and if they see it as an act of freedom or not.
Your answer
The cause with in one organisation, it varies from time to time.
Your answer

How long does it take for acute stress to disappear after a crisis?

Acute stress only disappears after long-term treatment by a psychologist.
Your answer
Between a few hours to a few days.
Your answer
At least 2 months.
Your answer

What are some of the most common conditions of terrorism?

Poverty, inequality, religion.
Your answer
Helplessness, greed, rage.
Your answer
Revenge, anger, hate.
Your answer

Why do we need training in handling guests with acute stress?

Confidence in what you do radiates a calmness to the guests.
Your answer
So that rescue work becomes easier and the consequences of the emergency are minimized.
Your answer
There is a law that makes it mandatory to know.
Your answer

What do you do if a guest tries to enter a sealed area to find a relative?

Try to stop the person at all costs and using excessive force if needed.
Your answer
Write down the person's name and phone number so that the evacuation manager can contact the person before the ship is abandoned.
Your answer
Try to stop the person without using excessive force.
Your answer

Why is it difficult for guests to assume that an emergency has occurred?

They are under the influence of alcohol and therefore have reduced ability to absorb information.
Your answer
They do not understand the announcements because it is not in their own language.
Your answer
They have probably not experienced the situation before, and psychological defence mechanisms deny the danger.
Your answer

What is the trend regarding terrorism?

It increases globally.
Your answer
It decreases globally.
Your answer
It decreases globally but increases in countries such as Iraq, Pakistan, and Afghanistan.
Your answer
Score: Attempts:

Too Bad! But That Wasn't Enough

Unfortunately you didn’t have enough correct answers to pass the quiz. Try again!

What was the most common terrorist act in the 1960s?

Hijacking passenger ships.
Your answer
Hijacking public transportations.
Your answer
Hijacking aircrafts.
Your answer

What do you need to keep in mind when it comes to announcements?

Announcements must be given in at least eight languages - always.
Your answer
It's important not to start with the same language every time you repeat a message.
Your answer
That you need to repeat the message twice in every announcement.
Your answer

Can emergency stress be relieved?

Yes, with the right skills and good cooperation.
Your answer
Yes, with very detailed orders from supervisors.
Your answer
No, the ability to withstand acute stress is inherent and cannot be improved.
Your answer

What is the first phrase that should be used in every emergency announcement?

Ladies and gentlemen!
Your answer
Pay attention to this message!
Your answer
Attention all guests!
Your answer

What is important at the muster stations?

To allow the guests themselves to decide what to do so that they feel involved.
Your answer
Always be positive and outgoing even in a severe emergency.
Your answer
Being able to handle the equipment of the muster station and to maintain it in an orderly manner.
Your answer

What are the basics when dealing with aggressive people?

Listen, listen and listen.
Your answer
Listen, bargain and duide.
Your answer
Divert, order and force.
Your answer

How do you handle passive people in the best way?

By being extra friendly and allowing people to do what they want.
Your answer
By shouting and gesturing.
Your answer
By being determined and explicit.
Your answer

Who has the best chance of surviving a serious emergency?

Those who are passive and await the reaction of others before they act themselves.
Your answer
Those who realise the danger quickly and act rationally.
Your answer
Those who panic and do anything to save themselves.
Your answer

What are common symptoms of acute stress?

Improved memory and increased ability to concentrate.
Your answer
Decreased logical thinking, self-centred behaviour and anxiety.
Your answer
Improved ability to solve problems and to choose between different options.
Your answer

How should the crew act in an emergency?

Confident and determined so that guests will feel confident that the crew can handle the situation in the best possible way.
Your answer
It doesn't matter how the crew acts. If everyone is trying their best, it's going to be ok.
Your answer
As natural as possible, even though it means that you feel frightened and without self-confidence.
Your answer

How do most guests initially react in an emergency?

With passivity.
Your answer
With panic.
Your answer
With aggressiveness.
Your answer

Why is it hard to identify the causes of terrorism?

The terrorist often dies after an attack.
Your answer
It depends on who you are asking and if they see it as an act of freedom or not.
Your answer
The cause with in one organisation, it varies from time to time.
Your answer

How long does it take for acute stress to disappear after a crisis?

Acute stress only disappears after long-term treatment by a psychologist.
Your answer
Between a few hours to a few days.
Your answer
At least 2 months.
Your answer

What are some of the most common conditions of terrorism?

Poverty, inequality, religion.
Your answer
Helplessness, greed, rage.
Your answer
Revenge, anger, hate.
Your answer

Why do we need training in handling guests with acute stress?

Confidence in what you do radiates a calmness to the guests.
Your answer
So that rescue work becomes easier and the consequences of the emergency are minimized.
Your answer
There is a law that makes it mandatory to know.
Your answer

What do you do if a guest tries to enter a sealed area to find a relative?

Try to stop the person at all costs and using excessive force if needed.
Your answer
Write down the person's name and phone number so that the evacuation manager can contact the person before the ship is abandoned.
Your answer
Try to stop the person without using excessive force.
Your answer

Why is it difficult for guests to assume that an emergency has occurred?

They are under the influence of alcohol and therefore have reduced ability to absorb information.
Your answer
They do not understand the announcements because it is not in their own language.
Your answer
They have probably not experienced the situation before, and psychological defence mechanisms deny the danger.
Your answer

What is the trend regarding terrorism?

It increases globally.
Your answer
It decreases globally.
Your answer
It decreases globally but increases in countries such as Iraq, Pakistan, and Afghanistan.
Your answer
Score: Attempts:

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