Question 1 of 18

How do most guests initially react in an emergency?

• With aggressiveness.
• With panic.
• With passivity.

Question 2 of 18

Why do we need training in handling guests with acute stress?

• So that rescue work becomes easier and the consequences of the emergency are minimized.
• There is a law that makes it mandatory to know.
• Confidence in what you do radiates a calmness to the guests.

Question 3 of 18

What sort of behaviour should you keep an extra eye on?

• Surveillance.
• Jokes about bombs onboard.
• Asking too much questions about the destination.

Question 4 of 18

What is the trend regarding terrorism?

• It decreases globally.
• It increases globally.
• It decreases globally but increases in countries such as Iraq, Pakistan, and Afghanistan.

Question 5 of 18

How should the crew act in an emergency?

• It doesn't matter how the crew acts. If everyone is trying their best, it's going to be ok.
• As natural as possible, even though it means that you feel frightened and without self-confidence.
• Confident and determined so that guests will feel confident that the crew can handle the situation in the best possible way.

Question 6 of 18

How long does it take for acute stress to disappear after a crisis?

• At least 2 months.
• Between a few hours to a few days.
• Acute stress only disappears after long-term treatment by a psychologist.

Question 7 of 18

Why is it hard to identify the causes of terrorism?

• The cause with in one organisation, it varies from time to time.
• The terrorist often dies after an attack.
• It depends on who you are asking and if they see it as an act of freedom or not.

Question 8 of 18

What is important at the muster stations?

• Always be positive and outgoing even in a severe emergency.
• To allow the guests themselves to decide what to do so that they feel involved.
• Being able to handle the equipment of the muster station and to maintain it in an orderly manner.

Question 9 of 18

What do you need to keep in mind when it comes to announcements?

• It's important not to start with the same language every time you repeat a message.
• That you need to repeat the message twice in every announcement.
• Announcements must be given in at least eight languages - always.

Question 10 of 18

What was the most common terrorist act in the 1960s?

• Hijacking public transportations.
• Hijacking passenger ships.
• Hijacking aircrafts.

Question 11 of 18

What kind of orders should be used in emergencies?

• Long and detailed descriptions in at least three languages.
• Short commands in as many languages as possible without hand signals/gestures.
• Short commands and clear hand signals/gestures.

Question 12 of 18

Who has the best chance of surviving a serious emergency?

• Those who are passive and await the reaction of others before they act themselves.
• Those who realise the danger quickly and act rationally.
• Those who panic and do anything to save themselves.

Question 13 of 18

What is acute stress?

• A natural reaction that can affect anyone who experiences an event where basic security is disturbed.
• A reaction that follows after a long time of fatigue in combination with severe disease.
• A reaction that in rare cases affects children and elderly persons who don't get enough sleep.

Question 14 of 18

Can emergency stress be relieved?

• Yes, with very detailed orders from supervisors.
• Yes, with the right skills and good cooperation.
• No, the ability to withstand acute stress is inherent and cannot be improved.

Question 15 of 18

What are common symptoms of acute stress?

• Improved ability to solve problems and to choose between different options.
• Decreased logical thinking, self-centred behaviour and anxiety.
• Improved memory and increased ability to concentrate.

Question 16 of 18

What are some of the most common conditions of terrorism?

• Poverty, inequality, religion.
• Helplessness, greed, rage.
• Revenge, anger, hate.

Question 17 of 18

What search routines should be used in areas where there may be people with disabilities?

• Same search routines used for all types of searching.
• Search routines applicable to passenger ships built after 2001 according to international shipping regulations.
• These spaces do not need to be searched because people with disabilities are always accompanied by pursuivants.

Question 18 of 18

Why is it difficult for guests to assume that an emergency has occurred?

• They do not understand the announcements because it is not in their own language.
• They are under the influence of alcohol and therefore have reduced ability to absorb information.
• They have probably not experienced the situation before, and psychological defence mechanisms deny the danger.