Assessment: Crowd Management for Yachts

Introduction

Introduction

In an emergency or a stressful situation, the way you and others act and handle yourself can have a great impact. Learning how to manage individuals is therefore very important. This lesson will explain it further.

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Introduction to Crowd Management 1 minute

Human Behavior

Human Behavior

You never know exactly how people will react in an emergency but there are four common categories/groups you can divide them by. Do you know which is the most common reaction? Do you know which "group" usually survives an emergency?

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How People React in Emergencies 8 minutes
Aggressive People 3 minutes

Terrorism and Organised Crime

Terrorism and Organised Crime

We need to know more about terrorism and organized crime in order to be able to prevent it. Do you, for instance, know the most common cause of terrorism?

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Terrorism and Organised Crime 6 minutes

Acute Stress

Acute Stress

Do you know how to recognize the physical and phycological symptoms of acute stress? If you can recognize the signs you can act on them. With the right skills, you can really make an impact.

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What is Acute Stress? 6 minutes
Relieve Acute Stress 7 minutes
State of Readiness 4 minutes
Post-Traumatic Stress 3 minutes

Managing People and Crowds

Managing People and Crowds

Communication is not always about what you say, it is how you say it. Using short commands and easy hand signals can really be helpful in a stressful situation. No matter the situation, a professional approach is crucial.

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Clear and Simple Orders and a Professional Approach 6 minutes
Guests with a Disability 2 minutes
Systematic Search 6 minutes
Signs of Aggression 7 minutes
Rescue Stations 2 minutes

Announcements and Final Assessment

Announcements and Final Assessment

There are some important things you need to be aware of when making an announcement during an emergency. This lesson will teach you what to say and how to say it.

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Making Announcements 4 minutes
Assessment: Crowd Management for Yachts 7 minutes

Lessons

Introduction

Introduction

In an emergency or a stressful situation, the way you and others act and handle yourself can have a great impact. Learning how to manage individuals is therefore very important. This lesson will explain it further.

0%
Introduction to Crowd Management 1 minute

Human Behavior

Human Behavior

You never know exactly how people will react in an emergency but there are four common categories/groups you can divide them by. Do you know which is the most common reaction? Do you know which "group" usually survives an emergency?

0%
How People React in Emergencies 8 minutes
Aggressive People 3 minutes

Terrorism and Organised Crime

Terrorism and Organised Crime

We need to know more about terrorism and organized crime in order to be able to prevent it. Do you, for instance, know the most common cause of terrorism?

0%
Terrorism and Organised Crime 6 minutes

Acute Stress

Acute Stress

Do you know how to recognize the physical and phycological symptoms of acute stress? If you can recognize the signs you can act on them. With the right skills, you can really make an impact.

0%
What is Acute Stress? 6 minutes
Relieve Acute Stress 7 minutes
State of Readiness 4 minutes
Post-Traumatic Stress 3 minutes

Managing People and Crowds

Managing People and Crowds

Communication is not always about what you say, it is how you say it. Using short commands and easy hand signals can really be helpful in a stressful situation. No matter the situation, a professional approach is crucial.

0%
Clear and Simple Orders and a Professional Approach 6 minutes
Guests with a Disability 2 minutes
Systematic Search 6 minutes
Signs of Aggression 7 minutes
Rescue Stations 2 minutes

Announcements and Final Assessment

Announcements and Final Assessment

There are some important things you need to be aware of when making an announcement during an emergency. This lesson will teach you what to say and how to say it.

0%
Making Announcements 4 minutes
Assessment: Crowd Management for Yachts 7 minutes
2

Assessment: Crowd Management for Yachts

  • 18
  • Questions
  • No time limit
  • 2
  • Attempts left
  • 70%
  • Passing threshold

Question 1 of 18

What are the basics when dealing with aggressive people?

Question 2 of 18

What is the trend regarding terrorism?

Question 3 of 18

How do you handle passive people in the best way?

Question 4 of 18

What was the most common terrorist act in the 1960s?

Question 5 of 18

How should the crew act in an emergency?

Question 6 of 18

What is important at the muster stations?

Question 7 of 18

What search routines should be used in areas where there may be people with disabilities?

Question 8 of 18

What is acute stress?

Question 9 of 18

What do you need to keep in mind when it comes to announcements?

Question 10 of 18

What do you do if a guest tries to enter a sealed area to find a relative?

Question 11 of 18

What kind of orders should be used in emergencies?

Question 12 of 18

Why is it hard to identify the causes of terrorism?

Question 13 of 18

How do most guests initially react in an emergency?

Question 14 of 18

What are common symptoms of acute stress?

Question 15 of 18

What sort of behaviour should you keep an extra eye on?

Question 16 of 18

Can emergency stress be relieved?

Question 17 of 18

What are some of the most common conditions of terrorism?

Question 18 of 18

Why do we need training in handling guests with acute stress?

You Passed This Quiz. Let’s Move On!

Good work! You just completed the quiz Assessment: Crowd Management for Yachts. Let’s move on to the next.

What are the basics when dealing with aggressive people?

Listen, bargain and duide.
Your answer
Divert, order and force.
Your answer
Listen, listen and listen.
Your answer

What is the trend regarding terrorism?

It decreases globally but increases in countries such as Iraq, Pakistan, and Afghanistan.
Your answer
It increases globally.
Your answer
It decreases globally.
Your answer

How do you handle passive people in the best way?

By being determined and explicit.
Your answer
By being extra friendly and allowing people to do what they want.
Your answer
By shouting and gesturing.
Your answer

What was the most common terrorist act in the 1960s?

Hijacking aircrafts.
Your answer
Hijacking public transportations.
Your answer
Hijacking passenger ships.
Your answer

How should the crew act in an emergency?

Confident and determined so that guests will feel confident that the crew can handle the situation in the best possible way.
Your answer
It doesn't matter how the crew acts. If everyone is trying their best, it's going to be ok.
Your answer
As natural as possible, even though it means that you feel frightened and without self-confidence.
Your answer

What is important at the muster stations?

Being able to handle the equipment of the muster station and to maintain it in an orderly manner.
Your answer
To allow the guests themselves to decide what to do so that they feel involved.
Your answer
Always be positive and outgoing even in a severe emergency.
Your answer

What search routines should be used in areas where there may be people with disabilities?

Search routines applicable to passenger ships built after 2001 according to international shipping regulations.
Your answer
These spaces do not need to be searched because people with disabilities are always accompanied by pursuivants.
Your answer
Same search routines used for all types of searching.
Your answer

What is acute stress?

A reaction that follows after a long time of fatigue in combination with severe disease.
Your answer
A reaction that in rare cases affects children and elderly persons who don't get enough sleep.
Your answer
A natural reaction that can affect anyone who experiences an event where basic security is disturbed.
Your answer

What do you need to keep in mind when it comes to announcements?

That you need to repeat the message twice in every announcement.
Your answer
Announcements must be given in at least eight languages - always.
Your answer
It's important not to start with the same language every time you repeat a message.
Your answer

What do you do if a guest tries to enter a sealed area to find a relative?

Try to stop the person without using excessive force.
Your answer
Try to stop the person at all costs and using excessive force if needed.
Your answer
Write down the person's name and phone number so that the evacuation manager can contact the person before the ship is abandoned.
Your answer

What kind of orders should be used in emergencies?

Short commands in as many languages as possible without hand signals/gestures.
Your answer
Long and detailed descriptions in at least three languages.
Your answer
Short commands and clear hand signals/gestures.
Your answer

Why is it hard to identify the causes of terrorism?

The cause with in one organisation, it varies from time to time.
Your answer
It depends on who you are asking and if they see it as an act of freedom or not.
Your answer
The terrorist often dies after an attack.
Your answer

How do most guests initially react in an emergency?

With aggressiveness.
Your answer
With passivity.
Your answer
With panic.
Your answer

What are common symptoms of acute stress?

Decreased logical thinking, self-centred behaviour and anxiety.
Your answer
Improved memory and increased ability to concentrate.
Your answer
Improved ability to solve problems and to choose between different options.
Your answer

What sort of behaviour should you keep an extra eye on?

Surveillance.
Your answer
Asking too much questions about the destination.
Your answer
Jokes about bombs onboard.
Your answer

Can emergency stress be relieved?

Yes, with very detailed orders from supervisors.
Your answer
Yes, with the right skills and good cooperation.
Your answer
No, the ability to withstand acute stress is inherent and cannot be improved.
Your answer

What are some of the most common conditions of terrorism?

Revenge, anger, hate.
Your answer
Helplessness, greed, rage.
Your answer
Poverty, inequality, religion.
Your answer

Why do we need training in handling guests with acute stress?

So that rescue work becomes easier and the consequences of the emergency are minimized.
Your answer
Confidence in what you do radiates a calmness to the guests.
Your answer
There is a law that makes it mandatory to know.
Your answer
Score: Attempts:

Too Bad! But That Wasn't Enough

Unfortunately you didn’t have enough correct answers to pass the quiz. Try again!

What are the basics when dealing with aggressive people?

Listen, bargain and duide.
Your answer
Divert, order and force.
Your answer
Listen, listen and listen.
Your answer

What is the trend regarding terrorism?

It decreases globally but increases in countries such as Iraq, Pakistan, and Afghanistan.
Your answer
It increases globally.
Your answer
It decreases globally.
Your answer

How do you handle passive people in the best way?

By being determined and explicit.
Your answer
By being extra friendly and allowing people to do what they want.
Your answer
By shouting and gesturing.
Your answer

What was the most common terrorist act in the 1960s?

Hijacking aircrafts.
Your answer
Hijacking public transportations.
Your answer
Hijacking passenger ships.
Your answer

How should the crew act in an emergency?

Confident and determined so that guests will feel confident that the crew can handle the situation in the best possible way.
Your answer
It doesn't matter how the crew acts. If everyone is trying their best, it's going to be ok.
Your answer
As natural as possible, even though it means that you feel frightened and without self-confidence.
Your answer

What is important at the muster stations?

Being able to handle the equipment of the muster station and to maintain it in an orderly manner.
Your answer
To allow the guests themselves to decide what to do so that they feel involved.
Your answer
Always be positive and outgoing even in a severe emergency.
Your answer

What search routines should be used in areas where there may be people with disabilities?

Search routines applicable to passenger ships built after 2001 according to international shipping regulations.
Your answer
These spaces do not need to be searched because people with disabilities are always accompanied by pursuivants.
Your answer
Same search routines used for all types of searching.
Your answer

What is acute stress?

A reaction that follows after a long time of fatigue in combination with severe disease.
Your answer
A reaction that in rare cases affects children and elderly persons who don't get enough sleep.
Your answer
A natural reaction that can affect anyone who experiences an event where basic security is disturbed.
Your answer

What do you need to keep in mind when it comes to announcements?

That you need to repeat the message twice in every announcement.
Your answer
Announcements must be given in at least eight languages - always.
Your answer
It's important not to start with the same language every time you repeat a message.
Your answer

What do you do if a guest tries to enter a sealed area to find a relative?

Try to stop the person without using excessive force.
Your answer
Try to stop the person at all costs and using excessive force if needed.
Your answer
Write down the person's name and phone number so that the evacuation manager can contact the person before the ship is abandoned.
Your answer

What kind of orders should be used in emergencies?

Short commands in as many languages as possible without hand signals/gestures.
Your answer
Long and detailed descriptions in at least three languages.
Your answer
Short commands and clear hand signals/gestures.
Your answer

Why is it hard to identify the causes of terrorism?

The cause with in one organisation, it varies from time to time.
Your answer
It depends on who you are asking and if they see it as an act of freedom or not.
Your answer
The terrorist often dies after an attack.
Your answer

How do most guests initially react in an emergency?

With aggressiveness.
Your answer
With passivity.
Your answer
With panic.
Your answer

What are common symptoms of acute stress?

Decreased logical thinking, self-centred behaviour and anxiety.
Your answer
Improved memory and increased ability to concentrate.
Your answer
Improved ability to solve problems and to choose between different options.
Your answer

What sort of behaviour should you keep an extra eye on?

Surveillance.
Your answer
Asking too much questions about the destination.
Your answer
Jokes about bombs onboard.
Your answer

Can emergency stress be relieved?

Yes, with very detailed orders from supervisors.
Your answer
Yes, with the right skills and good cooperation.
Your answer
No, the ability to withstand acute stress is inherent and cannot be improved.
Your answer

What are some of the most common conditions of terrorism?

Revenge, anger, hate.
Your answer
Helplessness, greed, rage.
Your answer
Poverty, inequality, religion.
Your answer

Why do we need training in handling guests with acute stress?

So that rescue work becomes easier and the consequences of the emergency are minimized.
Your answer
Confidence in what you do radiates a calmness to the guests.
Your answer
There is a law that makes it mandatory to know.
Your answer
Score: Attempts:

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