Assessment: Crowd Management for Yachts

Introduction

Introduction

In an emergency or a stressful situation, the way you and others act and handle yourself can have a great impact. Learning how to manage individuals is therefore very important. This lesson will explain it further.

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Introduction to Crowd Management 1 minute

Human Behavior

Human Behavior

You never know exactly how people will react in an emergency but there are four common categories/groups you can divide them by. Do you know which is the most common reaction? Do you know which "group" usually survives an emergency?

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How People React in Emergencies 8 minutes
Aggressive People 3 minutes

Terrorism and Organised Crime

Terrorism and Organised Crime

We need to know more about terrorism and organized crime in order to be able to prevent it. Do you, for instance, know the most common cause of terrorism?

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Terrorism and Organised Crime 6 minutes

Acute Stress

Acute Stress

Do you know how to recognize the physical and phycological symptoms of acute stress? If you can recognize the signs you can act on them. With the right skills, you can really make an impact.

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What is Acute Stress? 6 minutes
Relieve Acute Stress 7 minutes
State of Readiness 4 minutes
Post-Traumatic Stress 3 minutes

Managing People and Crowds

Managing People and Crowds

Communication is not always about what you say, it is how you say it. Using short commands and easy hand signals can really be helpful in a stressful situation. No matter the situation, a professional approach is crucial.

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Clear and Simple Orders and a Professional Approach 6 minutes
Guests with a Disability 2 minutes
Systematic Search 6 minutes
Signs of Aggression 7 minutes
Rescue Stations 2 minutes

Announcements and Final Assessment

Announcements and Final Assessment

There are some important things you need to be aware of when making an announcement during an emergency. This lesson will teach you what to say and how to say it.

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Making Announcements 4 minutes
Assessment: Crowd Management for Yachts 7 minutes

Lessons

Introduction

Introduction

In an emergency or a stressful situation, the way you and others act and handle yourself can have a great impact. Learning how to manage individuals is therefore very important. This lesson will explain it further.

0%
Introduction to Crowd Management 1 minute

Human Behavior

Human Behavior

You never know exactly how people will react in an emergency but there are four common categories/groups you can divide them by. Do you know which is the most common reaction? Do you know which "group" usually survives an emergency?

0%
How People React in Emergencies 8 minutes
Aggressive People 3 minutes

Terrorism and Organised Crime

Terrorism and Organised Crime

We need to know more about terrorism and organized crime in order to be able to prevent it. Do you, for instance, know the most common cause of terrorism?

0%
Terrorism and Organised Crime 6 minutes

Acute Stress

Acute Stress

Do you know how to recognize the physical and phycological symptoms of acute stress? If you can recognize the signs you can act on them. With the right skills, you can really make an impact.

0%
What is Acute Stress? 6 minutes
Relieve Acute Stress 7 minutes
State of Readiness 4 minutes
Post-Traumatic Stress 3 minutes

Managing People and Crowds

Managing People and Crowds

Communication is not always about what you say, it is how you say it. Using short commands and easy hand signals can really be helpful in a stressful situation. No matter the situation, a professional approach is crucial.

0%
Clear and Simple Orders and a Professional Approach 6 minutes
Guests with a Disability 2 minutes
Systematic Search 6 minutes
Signs of Aggression 7 minutes
Rescue Stations 2 minutes

Announcements and Final Assessment

Announcements and Final Assessment

There are some important things you need to be aware of when making an announcement during an emergency. This lesson will teach you what to say and how to say it.

0%
Making Announcements 4 minutes
Assessment: Crowd Management for Yachts 7 minutes
2

Assessment: Crowd Management for Yachts

  • 18
  • Questions
  • No time limit
  • 2
  • Attempts left
  • 70%
  • Passing threshold

Question 1 of 18

What do you do if a guest tries to enter a sealed area to find a relative?

Question 2 of 18

What are the basics when dealing with aggressive people?

Question 3 of 18

How long does it take for acute stress to disappear after a crisis?

Question 4 of 18

Can emergency stress be relieved?

Question 5 of 18

What kind of orders should be used in emergencies?

Question 6 of 18

What is the first phrase that should be used in every emergency announcement?

Question 7 of 18

Why is it hard to identify the causes of terrorism?

Question 8 of 18

Why do we need training in handling guests with acute stress?

Question 9 of 18

Why is it difficult for guests to assume that an emergency has occurred?

Question 10 of 18

What is important at the muster stations?

Question 11 of 18

What do you need to keep in mind when it comes to announcements?

Question 12 of 18

Is it common that people deviate from normal behavior when under acute stress and fear?

Question 13 of 18

What are common symptoms of acute stress?

Question 14 of 18

How should the crew act in an emergency?

Question 15 of 18

How do most guests initially react in an emergency?

Question 16 of 18

Who has the best chance of surviving a serious emergency?

Question 17 of 18

What is acute stress?

Question 18 of 18

What is the trend regarding terrorism?

You Passed This Quiz. Let’s Move On!

Good work! You just completed the quiz Assessment: Crowd Management for Yachts. Let’s move on to the next.

What do you do if a guest tries to enter a sealed area to find a relative?

Try to stop the person without using excessive force.
Your answer
Write down the person's name and phone number so that the evacuation manager can contact the person before the ship is abandoned.
Your answer
Try to stop the person at all costs and using excessive force if needed.
Your answer

What are the basics when dealing with aggressive people?

Listen, listen and listen.
Your answer
Divert, order and force.
Your answer
Listen, bargain and duide.
Your answer

How long does it take for acute stress to disappear after a crisis?

Between a few hours to a few days.
Your answer
At least 2 months.
Your answer
Acute stress only disappears after long-term treatment by a psychologist.
Your answer

Can emergency stress be relieved?

No, the ability to withstand acute stress is inherent and cannot be improved.
Your answer
Yes, with very detailed orders from supervisors.
Your answer
Yes, with the right skills and good cooperation.
Your answer

What kind of orders should be used in emergencies?

Short commands in as many languages as possible without hand signals/gestures.
Your answer
Short commands and clear hand signals/gestures.
Your answer
Long and detailed descriptions in at least three languages.
Your answer

What is the first phrase that should be used in every emergency announcement?

Pay attention to this message!
Your answer
Ladies and gentlemen!
Your answer
Attention all guests!
Your answer

Why is it hard to identify the causes of terrorism?

The terrorist often dies after an attack.
Your answer
It depends on who you are asking and if they see it as an act of freedom or not.
Your answer
The cause with in one organisation, it varies from time to time.
Your answer

Why do we need training in handling guests with acute stress?

So that rescue work becomes easier and the consequences of the emergency are minimized.
Your answer
Confidence in what you do radiates a calmness to the guests.
Your answer
There is a law that makes it mandatory to know.
Your answer

Why is it difficult for guests to assume that an emergency has occurred?

They do not understand the announcements because it is not in their own language.
Your answer
They have probably not experienced the situation before, and psychological defence mechanisms deny the danger.
Your answer
They are under the influence of alcohol and therefore have reduced ability to absorb information.
Your answer

What is important at the muster stations?

Always be positive and outgoing even in a severe emergency.
Your answer
To allow the guests themselves to decide what to do so that they feel involved.
Your answer
Being able to handle the equipment of the muster station and to maintain it in an orderly manner.
Your answer

What do you need to keep in mind when it comes to announcements?

It's important not to start with the same language every time you repeat a message.
Your answer
That you need to repeat the message twice in every announcement.
Your answer
Announcements must be given in at least eight languages - always.
Your answer

Is it common that people deviate from normal behavior when under acute stress and fear?

Yes it is something to expect when an emergency occurs.
Your answer
No, most people act normal when an emergency occurs.
Your answer

What are common symptoms of acute stress?

Decreased logical thinking, self-centred behaviour and anxiety.
Your answer
Improved ability to solve problems and to choose between different options.
Your answer
Improved memory and increased ability to concentrate.
Your answer

How should the crew act in an emergency?

As natural as possible, even though it means that you feel frightened and without self-confidence.
Your answer
Confident and determined so that guests will feel confident that the crew can handle the situation in the best possible way.
Your answer
It doesn't matter how the crew acts. If everyone is trying their best, it's going to be ok.
Your answer

How do most guests initially react in an emergency?

With panic.
Your answer
With passivity.
Your answer
With aggressiveness.
Your answer

Who has the best chance of surviving a serious emergency?

Those who are passive and await the reaction of others before they act themselves.
Your answer
Those who panic and do anything to save themselves.
Your answer
Those who realise the danger quickly and act rationally.
Your answer

What is acute stress?

A reaction that follows after a long time of fatigue in combination with severe disease.
Your answer
A natural reaction that can affect anyone who experiences an event where basic security is disturbed.
Your answer
A reaction that in rare cases affects children and elderly persons who don't get enough sleep.
Your answer

What is the trend regarding terrorism?

It decreases globally.
Your answer
It decreases globally but increases in countries such as Iraq, Pakistan, and Afghanistan.
Your answer
It increases globally.
Your answer
Score: Attempts:

Too Bad! But That Wasn't Enough

Unfortunately you didn’t have enough correct answers to pass the quiz. Try again!

What do you do if a guest tries to enter a sealed area to find a relative?

Try to stop the person without using excessive force.
Your answer
Write down the person's name and phone number so that the evacuation manager can contact the person before the ship is abandoned.
Your answer
Try to stop the person at all costs and using excessive force if needed.
Your answer

What are the basics when dealing with aggressive people?

Listen, listen and listen.
Your answer
Divert, order and force.
Your answer
Listen, bargain and duide.
Your answer

How long does it take for acute stress to disappear after a crisis?

Between a few hours to a few days.
Your answer
At least 2 months.
Your answer
Acute stress only disappears after long-term treatment by a psychologist.
Your answer

Can emergency stress be relieved?

No, the ability to withstand acute stress is inherent and cannot be improved.
Your answer
Yes, with very detailed orders from supervisors.
Your answer
Yes, with the right skills and good cooperation.
Your answer

What kind of orders should be used in emergencies?

Short commands in as many languages as possible without hand signals/gestures.
Your answer
Short commands and clear hand signals/gestures.
Your answer
Long and detailed descriptions in at least three languages.
Your answer

What is the first phrase that should be used in every emergency announcement?

Pay attention to this message!
Your answer
Ladies and gentlemen!
Your answer
Attention all guests!
Your answer

Why is it hard to identify the causes of terrorism?

The terrorist often dies after an attack.
Your answer
It depends on who you are asking and if they see it as an act of freedom or not.
Your answer
The cause with in one organisation, it varies from time to time.
Your answer

Why do we need training in handling guests with acute stress?

So that rescue work becomes easier and the consequences of the emergency are minimized.
Your answer
Confidence in what you do radiates a calmness to the guests.
Your answer
There is a law that makes it mandatory to know.
Your answer

Why is it difficult for guests to assume that an emergency has occurred?

They do not understand the announcements because it is not in their own language.
Your answer
They have probably not experienced the situation before, and psychological defence mechanisms deny the danger.
Your answer
They are under the influence of alcohol and therefore have reduced ability to absorb information.
Your answer

What is important at the muster stations?

Always be positive and outgoing even in a severe emergency.
Your answer
To allow the guests themselves to decide what to do so that they feel involved.
Your answer
Being able to handle the equipment of the muster station and to maintain it in an orderly manner.
Your answer

What do you need to keep in mind when it comes to announcements?

It's important not to start with the same language every time you repeat a message.
Your answer
That you need to repeat the message twice in every announcement.
Your answer
Announcements must be given in at least eight languages - always.
Your answer

Is it common that people deviate from normal behavior when under acute stress and fear?

Yes it is something to expect when an emergency occurs.
Your answer
No, most people act normal when an emergency occurs.
Your answer

What are common symptoms of acute stress?

Decreased logical thinking, self-centred behaviour and anxiety.
Your answer
Improved ability to solve problems and to choose between different options.
Your answer
Improved memory and increased ability to concentrate.
Your answer

How should the crew act in an emergency?

As natural as possible, even though it means that you feel frightened and without self-confidence.
Your answer
Confident and determined so that guests will feel confident that the crew can handle the situation in the best possible way.
Your answer
It doesn't matter how the crew acts. If everyone is trying their best, it's going to be ok.
Your answer

How do most guests initially react in an emergency?

With panic.
Your answer
With passivity.
Your answer
With aggressiveness.
Your answer

Who has the best chance of surviving a serious emergency?

Those who are passive and await the reaction of others before they act themselves.
Your answer
Those who panic and do anything to save themselves.
Your answer
Those who realise the danger quickly and act rationally.
Your answer

What is acute stress?

A reaction that follows after a long time of fatigue in combination with severe disease.
Your answer
A natural reaction that can affect anyone who experiences an event where basic security is disturbed.
Your answer
A reaction that in rare cases affects children and elderly persons who don't get enough sleep.
Your answer

What is the trend regarding terrorism?

It decreases globally.
Your answer
It decreases globally but increases in countries such as Iraq, Pakistan, and Afghanistan.
Your answer
It increases globally.
Your answer
Score: Attempts:

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