Systematic Search

Introduction

Introduction

In an emergency or a stressful situation, the way you and others act and handle yourself can have a great impact. Learning how to manage individuals is therefore very important. This lesson will explain it further.

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Human Behavior

Human Behavior

You never know exactly how people will react in an emergency but there are four common categories/groups you can divide them by. Do you know which is the most common reaction? Do you know which "group" usually survives an emergency?

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Terrorism and Organised Crime

Terrorism and Organised Crime

We need to know more about terrorism and organized crime in order to be able to prevent it. Do you, for instance, know the most common cause of terrorism?

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Acute Stress

Acute Stress

Do you know how to recognize the physical and phycological symptoms of acute stress? If you can recognize the signs you can act on them. With the right skills, you can really make an impact.

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Managing People and Crowds

Managing People and Crowds

Communication is not always about what you say, it is how you say it. Using short commands and easy hand signals can really be helpful in a stressful situation. No matter the situation, a professional approach is crucial.

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Announcements and Final Assessment

Announcements and Final Assessment

There are some important things you need to be aware of when making an announcement during an emergency. This lesson will teach you what to say and how to say it.

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Step 3 of 56 minutes read

Systematic Search

Systematic Search.mp3

00:00 00:00

The acute stress that people experience during emergencies can result in behaviour that is not rational. This is a way of shielding from the strong experience of danger.

A guest in acute stress hiding. Photo: Viking Line

People can, for example, hide under beds or behind doors or sit in a corner in apathy without answering when spoken to. Searches must be carried out in a systematic way to ensure that all the relevant areas are searched so that nobody is left behind. The search technique that is best for a specific area is determined in drills onboard. Searched areas should be marked with masking tape or a label on the door.

Work in pairs when searching a smaller space, e.g. a ship's cabin. One person looks on and under the beds. The second search simultaneously the bathroom and behind the doors. When searching for a larger space, bigger than a cabin, you should also work in pairs. One person must always keep one hand on the wall as a reference point. Ensure that nobody is in the elevator when searching the adjoining areas. 

It may be difficult to communicate with guests who have difficulty understanding the language used by the crew. The same applies to persons under the influence of alcohol, drugs or medication, or who are simply too scared or shocked to understand. It is often good to use gestures when communication becomes difficult. It is never okay to use force to get someone to listen. Wave, and use short commands that are easy to understand in many languages such as "Stop", "Come", "Hello", "Go" or "Follow Me". Use a loud voice without shouting. Try to make contact by looking in the eyes and asking for the person's name, "Hey! What is your name?” "Hello! What's your name?" We know that this may sound unreasonable, especially keeping in mind how important the guests onboard the superyacht is, but this has to be done in order to ensure their safety. Remember safety first!

When guests book their trip they are asked to state whether they have a disability, for example, impaired vision or hearing, if they use a wheelchair or have any other restrictions on mobility, take medicine, etc. The guests can also tell you if they need any kind of assistance onboard or to and from the yacht. In this way, the crew knows that there are people on board who need extra assistance during an emergency. 

Children, parents and other family members who have been separated always try to seek each other out.

For everyone's safety, it is very important that the crew guides these people to muster stations or rescue stations where hopefully the missing family members are already waiting. Take action politely but very firmly in order to prevent people from continuing to look for each other. No person should go back to already searched areas. This can be fatal!