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Bulk Carriers

Container Ships

Ferries

Gas Carriers

Offshore Vessels

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Ro-Ro Ships

Tanker Ships

Tug Boats

For Leisure

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The Beginners Conflict Management Course

AllTalk Global
• 33 minutes
Avg. rating 4.4
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The Beginners Conflict Management Course

AllTalk Global
• 33 minutes
Avg. rating 4.4
Get premium

Write a Review

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Overview Lessons

  1. Welcome to the Course

    Welcome to the Course

    Let's introduce you to your instructor Richard Andersone. He will guide you throughout the course. We shall start with understanding the different types and sources of conflicts, as well as the psychological and emotional aspects that contribute to their escalation.

    0%
    Introduction 1 minute
    What is Conflict Management? 3 minutes
    Understanding the Conflict 1 minute

  2. Alternatives

    Alternatives

    2. Exploring Alternatives: You will learn to explore and evaluate various alternatives to resolve conflicts, emphasising the importance of creative problem-solving and compromise. 3. Finding a Neutral Place: Strategies for identifying and creating neutral spaces for constructive dialogue will be explored, ensuring a balanced and conducive environment for conflict resolution.

    0%
    Exploring Alternatives 2 minutes
    Finding a Neutral Place 2 minutes

  3. Developing an Understanding

    Developing an Understanding

    4. Effective Communication: You will develop effective communication skills, emphasising active listening and clear articulation to foster mutual understanding and empathy between conflicting parties. 5. Body Language Awareness: The course will delve into the nuances of nonverbal communication, emphasising the significance of body language in conflict resolution and negotiation processes. 6. Identifying a Common Goal: Techniques for identifying common goals and interests among conflicting parties will be taught, fostering collaboration and mutual cooperation.

    0%
    Communicate Both Sides 3 minutes
    Body Language 2 minutes
    Identify a Common Goal 1 minute

  4. Due Process

    Due Process

    7. Third-Party Mediation: You will understand the role of a neutral third party in facilitating constructive communication and negotiation, ensuring fair and impartial conflict resolution. 8. Brainstorming and Action Planning: The course will guide you through the process of brainstorming ideas and formulating actionable plans, emphasizing sustainable and mutually beneficial solutions to conflicts.

    0%
    Third Party Mediator 2 minutes
    Brainstorming Ideas 2 minutes
    Agreeing on a Plan of Action 2 minutes

  5. Conclusion

    Conclusion

    We are now at the end of this course, you should have acquired the essential knowledge and practical skills needed to effectively manage and resolve conflicts in your personal and professional life, fostering healthier relationships and productive collaborations. Lets test this knowledge with a multiple choice assessment.

    0%
    Assessment Introduction 1 minute
    Assessment: Conflict Management 5 minutes
    Conclusion 1 minute

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