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For Merchant

Bulk Carriers

Container Ships

Ferries

Gas Carriers

Offshore Vessels

Passenger Ships

Ro-Ro Ships

Tanker Ships

Tug Boats

For Leisure

Yacht Charter Agencies

Yacht Charter Operators

Yacht Builders

Yacht Marinas

Superyachts

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Assign and measure

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 Book a demo

Crowd Management

Trafikverket
• 43 minutes
Avg. rating 4.3
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Crowd Management

Trafikverket
• 43 minutes
Avg. rating 4.3
Get premium

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Overview Lessons

  1. Introduction

    Introduction

    In an emergency or a stressful situation, the way you and others act and handle yourself can have a great impact. Learning how to manage crowds and individuals is therefore very important. This lesson will explain it further.

    0%
    Introduction to Crowd Management 1 minute

  2. Human Behaviour

    Human Behaviour

    You never know exactly how people will react in an emergency but there are four common categories/groups you can divide them by. Do you know which is the most common reaction? Do you know which "group" usually survives an emergency?

    0%
    How People React in Emergencies 3 minutes
    Aggressive People 1 minute

  3. Terrorism and Organised Crime

    Terrorism and Organised Crime

    We need to know more about terrorism and organised crime in order to be able to prevent it. Do you, for instance, know the most common cause of terrorism?

    0%
    Terrorism and Organised Crime 3 minutes

  4. Acute Stress

    Acute Stress

    Do you know how to recognize the physical and phycological symptoms of acute stress? If you can recognize the signs you can quicker act on them. With the right skills, you can really make an impact.

    0%
    What is Acute Stress? 2 minutes
    Relieve Acute Stress 3 minutes
    State of Readiness 1 minute
    Post-Traumatic Stress 1 minute

  5. Managing People and Crowds

    Managing People and Crowds

    Communication is not always about what you say, it is how you say it. Using short commands and easy hand signals can really be helpful in a stressful situation. No matter the situation, a professional approach is crucial.

    0%
    Clear and Simple Orders and a Professional Approach 2 minutes
    Passengers with a Disability 1 minute
    Systematic Search 2 minutes
    Signs of Aggression 4 minutes
    Rescue Stations 1 minute

  6. Announcements

    Announcements

    There are some important things you need to be aware of when making an announcement during an emergency. This lesson will teach you what to say and how to say it.

    0%
    Making Announcements 3 minutes
    Assessment: Crowd Management 7 minutes

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