In an emergency or a stressful situation, the way you and others act and handle yourself can have a great impact. Learning how to manage crowds and individuals is therefore very important. This lesson will explain it further.
You never know exactly how people will react in an emergency but there are four common categories/groups you can divide them by. Do you know which is the most common reaction? Do you know which "group" usually survives an emergency?
Do you know how to recognize the physical and phycological symptoms of acute stress? If you can recognize the signs you can quicker act on them. With the right skills, you can really make an impact.
Communication is not always about what you say, it is how you say it. Using short commands and easy hand signals can really be helpful in a stressful situation. No matter the situation, a professional approach is crucial.