Crowd Management

43 minutes
Avg. rating 4.3

Crowd Management

43 minutes
Avg. rating 4.3

In this course, Crowd Management, you will get crucial information on how to handle crowds and people during crises and emergencies. Traveling with several hundred, closer to a few thousand passengers, and being responsible for their lives is just a regular day within the shipping industry.

Therefore it is essential to know what's generally expected from the crew. During, for example, a fire, a grounding, an electrical blackout, and more. How crowds and people are handled during an emergency could be the deciding factor in a matter of life and death. The STCW regulation requires crowd management training for all personnel involved in crowd management. The primary purpose of this course is to provide knowledge of how to handle crowds and people in emergencies.

The course also focuses on human behaviour and how to recognise some of the most common reactions during emergencies. During a crisis, people react differently. In a stressful situation, around 10% to 15% of a crowd will act irrationally or become paralysed, and a few people will panic. In a stressful and critical situation, it is crucial to recognise the first signs a person shows to be able to handle it correctly.

Topics in this Course

Emergency Procedures Human Resource Personal Safety Risk Management

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Course Author


The Swedish Transport Administration is responsible for the long-term infrastructure planning for road traffic, rail traffic, shipping and aviation, as well ...

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  1. Price:
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  2. Language: English
  3. Length: 43 minutes
  4. Intended for: Crowd management training is required for all personnel designated to assist passengers in an emergency.
  5. Reference: STCW regulation v/2 paragraph 4, IMO Model Course 1.28, and IMO Model Course 1.29.
  6. Last Updated: August 03, 2023

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