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For Merchant

Bulk Carriers

Container Ships

Ferries

Gas Carriers

Offshore Vessels

Passenger Ships

Ro-Ro Ships

Tanker Ships

Tug Boats

For Leisure

Yacht Charter Agencies

Yacht Charter Operators

Yacht Builders

Yacht Marinas

Superyachts

The Platform

Employees

Flexible user management

Builder

Create training easily

Assignments

Assign and measure

Reports

Analytics and insights

 Book a demo

Managing Difficult Conversations

Whitaker Training
• 1 hour and 17 minutes
Avg. rating 4.3
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Managing Difficult Conversations

Whitaker Training
• 1 hour and 17 minutes
Avg. rating 4.3

Write a Review

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Overview Lessons

  1. Introduction to Managing Difficult Conversations

    Introduction to Managing Difficult Conversations

    In this lesson we will look at what is meant by a difficult conversation and why it's so important that we have them in the workplace.

    0%
    What is a Difficult Conversation? 8 minutes
    Why do we Avoid Difficult Conversations? 5 minutes
    Why is it Important to Have Difficult Conversations? 4 minutes

  2. How to Manage Difficult Conversations

    How to Manage Difficult Conversations

    In this lesson we will look at how we can effectively manage difficult conversations.

    0%
    Use the T.A.L.K Framework 7 minutes
    10 Keys to a Productive Conversation (1 - 3) 19 minutes
    10 Keys to a Productive Conversation (4 - 6) 8 minutes
    10 Keys to a Productive Conversation (7 - 10) 13 minutes
    Things to Avoid During Conversations 1 minute
    Using What we've Learnt & Course Closure 1 minute
    Assessment: Managing Difficult Conversations 6 minutes

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