It is very important that we are able to manage difficult conversations within the workplace. For employees, it can help to strengthen bonds within the team, and increase feelings of being valued. For the organisation, it can help increase productivity and assist in creating an open, positive company culture. Having rules and policies is important within every organisation, and having difficult conversations are an important part of making sure that these are respected and taken seriously.

In this course, we will look at why we need to be able to have difficult conversations within the workplace. We'll look at the most common reasons people avoid having these discussions, and important points to cover to ensure we can manage difficult conversations going forward.

The following objectives will be covered:
• What is a difficult conversation?
• Why do we avoid difficult conversations?
• Why is it important to have difficult conversations?
• How to handle difficult conversations.
• Using the T.A.L.K Framework.
• 10 Keys to a productive conversation.
• Things to avoid during conversations.

Topics in this Course

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Certificate of Completion

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Course Author

Whitaker Training

Whitaker Training focuses on delivering fantastic courses to employees & businesses throughout the world. Founded by George Whitaker in 2020 in the UK, we now work with businesses all over the world.

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