Communications

Communication is vitally important in every organisation. Poor communication can lead to increased employee turnover, poor work satisfaction and a negative work culture.
Effective communication can result in increased productivity, enhanced problem-solving, improved conflict management and a positive work environment. This course is important for all workers, as it will help you to improve your communication skills, both as an individual and as a team.

It is very important that we are able to manage difficult conversations within the workplace. For employees, it can help to strengthen bonds within the team, and increase feelings of being valued. For the organisation, it can help increase productivity and assist in creating an open, positive company culture. Having rules and policies is important within every organisation, and having difficult conversations are an important part of making sure that these are respected and taken seriously.

Every person, at every level within a company, should be able to negotiate. Having solid negotiation skills is as important to the individual as it is for the organisation overall. For employees, it can undoubtedly help to increase your value to the company, leading to more opportunities and a happier work-life. For the organisation, it can mean increased profits, better business relationships and additional opportunities. Having a strong set of negotiation skills is vital in accomplishing the outcomes we desire as an individual and as a whole, on behalf of our organisation.

All crew members, regardless of rank, make small and big decisions to solve various challenges in their work and personal lives. While some decisions can be made easily, most can be handled better if a logical and structured approach is utilised.

Normal, healthy workplaces experience their share of conflict. When handled properly, a conflict can be beneficial to you and your colleagues. You free yourself from negative emotions & stress and develop stronger relationships with your colleagues. As you improve your well being, you also improve your job performance.

Being a leader can sometimes be complex – you have to interact with people, plan your schedule, and make good decisions. Therefore, you must embody the very best qualities that make a good leader.

How often have you been in a conversation with your workers, only to feel like they were not listening to you? It can be frustrating, especially if you are trying to communicate something that is important.

It is the philosophy and tactics that a person employs to manage, advise, and motivate others that constitute a leadership style; various aspects of a person’s management style might be included in this category. Leaders may also be judged on how effectively they pay attention to and use big-picture methods like achieving business goals.

This course is intended to ensure a basic understanding of effective communication between two or more people. Three-way communication is one of the simplest human performance tools that you can master, and It is an important defence in the prevention of errors that can result in incidents.

Safety reporting deals with the gathering of information on actual or potential safety deficiencies, filing reports, and taking the necessary actions to prevent similar events from happening again. It is key to take responsibility for safety so as to build a strong safety culture.

Sometimes, other people say things that are hard to rely on or accept as the whole truth. In order to find out what is really going on, it is important that you ask the right questions.

Ship Inspection Report Programme (SIRE) is a standard assessment used by tanker owners and operators in order to identify any operational deficiencies in their fleet or their ship. VIQ – Vessel Inspection Questionnaire is a document within the SIRE, which offers and ensures ships' safety by means of additional safety precautions to all tankers. Chapter 4 of the VIQ covers the vetting of the bridge. In this course, we will discuss this chapter and common observations that are found by vetting inspectors with regards to navigation and communications.